Company Policies

  • ● PRICES ARE NEGOTIATED FROM A BASE PRICE SET FOR HOMES AND APARTMENTS AND ARE SUBJECT TO CHANGE BY THE SEVERITY OF CLUTTER, REMOVAL OF STAINS OR DISPOSAL OF TRASH AND ESTIMATED TIME OF COMPLETION! THE BASE PRICES DO NOT REFLECT THE AMOUNT OF WORK THAT NEEDS TO BE DONE TO ACHIEVE A CLEAN AND SATISFACTORY ENVIRONMENT FOR THE CLIENT.

    ● ALL CLEANINGS ARE SUBJECT TO CHANGE AFTER THE INITIAL WALK-THROUGH CONSULTATION IN RELEVANCE TO THE SEVERITY OF THE ASSIGNED AREAS AFTER CONSULTATION.

    (IN THE INSTANCE OF EXTREME TRASH REMOVAL, STAIN REMOVAL, FREQUENCY OF SERVICES NEEDED WEEKLY, BI-WEEKLY, OR MONTHLY OR THE INABILITY FOR AN AGREED UPON SERVICE TO BE MET OR ANY CHANGES MADE FOR ANY REASON; PRICES ARE SUBJECT TO CHANGE.)

    ● ALL SERVICES REQUESTED REQUIRE A 25% DEPOSIT OF THE NEGOTIATED FINAL PRICE BEFORE SERVICES RENDERED

    ● PRICES CAN BE ALTERED IF SERVICES IN A CHOSEN PACKAGE ARE NOT NEEDED

    ● IF THE CLIENT CHANGES AGREED-UPON SERVICES LESS THAN 24 HOURS IN ADVANCE PRICES WILL CHANGE UPON DETERMINATION OF THE NEW PROBLEM ADDED OR REMOVAL OF SUCH FROM THE AGREEMENT. 25$ CANCELLATION FEE IS APPLIED AND NO REFUND OF THE FULL DEPOSIT; 15% OF THE DEPOSIT IS RETURNED TO THE CLIENT.

    ● IF THE CLIENT KNOWS OF ANY DAMAGES TO ANY OF THEIR PROPERTY NO MATTER HOW MINUSCULE; SCENE CLEAN IS NOT RESPONSIBLE FOR THESE ITEMS; THESE ITEMS MUST BE STATED AND RECORDED THROUGH THE INITIALWALK THROUGH, IF SOMETHING IS MISSED WE ARE NOT LIABLE BECAUSE OF RECORDS TAKEN INTO ACCORD DURING INITAL WALKTHROUGH. IF AN ACCIDENT DOES OCCUR; SCENE CLEAN WILL OFFER A NEGOTIATED COMPENSATION FEE FOR THE DAMAGED MATERIAL. ANY AMOUNT LARGER THAN $300 WOULD REQUIRE A CLAIM IN COURT.

    ( CLIENTS NEED TO FULLY NAVIGATE THE AREA FOR WHAT IS PRECIOUS AND KEPT; SCENE CLEAN DOES A FULL CLEAN OUT OF GARAGES, ATTICS, and BASEMENTS MEANING “ALL TRASH AND CLUTTER WILL BE ELIMINATED” AND AREA TIDED TO A OPEN, cleaned space for storage and organization of left items such as TOOLS FAMILY POSSESSIONS AND PACKING OR PACKED ITEMS )

  • YOU AGREE TO A 48-HOUR CONSULTATION (THE FIRST DAY IS INITIAL CONTACT AND DISCUSSION OF NEEDS. THE SECOND DAY IS THE ACTUAL WALKTHROUGH WITH SCENE CLEAN PERSONNEL AND CLIENT)

    ● YOU AGREE to services at the appointed time within the package deal discussed in the initial consultation

    ● YOU AGREE to remove any and all furnishings in the way of any and all areas requested to be cleaned; Scene Clean will not be responsible for moving any furnishings to clean

    ● YOU AGREE to the immediate 24-hour notice of cancellation and or unsatisfied results

    ● YOU AGREE to no soliciting, bribery, or ill, unprovoked interaction with Scene Clean

    ● YOU AGREE to deliver a space free of persons or limited access given to these persons in the areas discussed

    .● YOU AGREE to the removal of animals in the presence of Scene Clean LLC personnel during the appointed times

    ● YOU AGREE to accommodate “out-of-reach services”; Services that require a stool, ladder, or step stool for the task.

    ● YOU AGREE to ensure the safety of Scene Clean LLC personnel with reasonable accommodations to any hazards within and on the property

    ● YOU AGREE that (all clothes and personal belongings that are not to be moved/touched must be properly set aside by the client; Scene Clean will set loose articles in visible, neat piles adjacent to areas being cleaned)

    ● YOU AGREE to a safe, reasonable by our company standards, clearly understood, and accessible entry for Scene Clean personnel. We are not responsible for any compromise of this entry point outside of Scene Clean personnel. Parking accommodations are required.

    ● YOU AGREE to a “comfortable space” for Scene Clean personnel to work in without extremes of hot or cold ventilation on the property

    YOU AGREE TO PAY THE PRICE AGREED UPON ONCE THE WORK IS DONE. FULL REFUND NOT OFFERED. FREE REBOOKINGS ARE OFFERED ONCE THE COMPANY IS NOTIFIED WITHIN 24 HOURS OF APPOINTED CLEANING. DISCOUNTED CLEANS OFFERED IF NOTIFICATION OF UNSATISFACTORY WORK CAN NOT BE MET WITHIN THE 24HR GRACE PERIOD OF CLEANING (25% off in circumstances of clients not being able to see the cleaned property immediately due to life occurrences limited to FUNERALS, FAMILY VACATIONS, BUSINESS RELATED TRIPS)

    1500 sqft average home; 6-10 comfortable for people in a 12x18 sqft living room